Privacy Policy

Effective Date: April 10, 2026

Digital Secretary USA LLC ("we," "us," or "our") operates an AI-powered SMS receptionist service for small businesses. This Privacy Policy describes how we collect, use, and protect information when you use our service.

1. Information We Collect

We collect the following types of information:

• Business Owner Information: Name, phone number, email address, business name, and Google Calendar data necessary to provide our scheduling service.
• End-User (Customer) Information: Phone numbers and SMS message content sent to our service numbers for the purpose of appointment booking and business inquiries.
• Usage Data: Logs of messages processed, appointments scheduled, and service interactions for quality assurance and service improvement.

2. How We Use Your Information

We use collected information to:

• Provide and operate our AI-powered SMS receptionist service
• Schedule, modify, and cancel appointments on behalf of subscribing businesses
• Send appointment confirmations and reminders via SMS
• Notify business owners of relevant customer interactions
• Improve and maintain the quality of our service
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors that help us operate our service, including Twilio (SMS delivery), OpenAI (AI processing), and Google (calendar integration). These providers are bound by their own privacy policies and data processing agreements.
• Subscribing Businesses: Customer messages and appointment details are shared with the business you are contacting, as that is the core function of our service.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

4. Data Retention

We retain message data and appointment records for as long as necessary to provide our service and fulfill our obligations to subscribing businesses. Business owners may request deletion of their data by contacting us. SMS message logs are retained for up to 12 months for service quality purposes and then deleted.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission (TLS/SSL), secure storage practices, and access controls. However, no method of electronic transmission or storage is completely secure.

6. Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications by replying STOP to any message from our service

7. Children's Privacy

Our service is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribing businesses of material changes via email or through our service. The "Effective Date" at the top of this page indicates when the policy was last revised.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Digital Secretary USA LLC
Email: info@digitalsecretaryusa.com
Website: digitalsecretaryusa.com